WAITLIST - integrate further into product

Posted about 5 years ago by John Schoenherr

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John Schoenherr

Waitlists are a great feature - we couldn't function without them. They were added to Connect in May, 2018, they work well, but they feel like an appendage.

This product suggestion to to integrate them further into the product. In particular:

From the volunteer perspective:

It would be helpful for volunteers to see their waitlist responses displayed in their Volunteer Schedule (calendar view) alongside all their other responses
It would be helpful to see them integrated into the table of Need/Opportunity Responses with the option to UNREGISTER. They are currently isolated in a separate table.

From the the site manager's perspective:

It would be helpful for site managers to see waitlist responses in the Volunteerism->Responses table with all the other volunteer responses. Ideally, there would be a way to filter the table to show just active responses, just waitlist responses, or both

4 Votes

7 Comments

Shonie K. posted over 1 year ago Admin

Thanks Natalie!

I have added your supportive thoughts to our notes. We appreciate the feedback!

Shonie

CX Specialist

she/her

0 Votes

Natalie McDonald posted over 1 year ago

These changes would also be extremely helpful for us!

I find that many volunteers misunderstand the waitlist feature, and because it is complicated for them to navigate back to the needs they have added themselves to the waitlist for, they never return to claim a spot that has opened up. Adding the waitlist opportunities to their calendar would help on both the volunteer end and the manager end!

0 Votes

Shonie K. posted over 3 years ago Admin

Hi Lenny,

Thanks for clarifying, I've added your thoughts about the Waitlist column to our current enhancement notes for improving table filters and sorting throughout the software.

Thanks again for adding your suggestions!

Shonie

CX Specialist

She / Her

0 Votes

Lenny Fudenna posted over 3 years ago

Yes, Shonie. I was referring to the Volunteerism > Opportunities. You can add the filter for Waitlist, but it doesn't let you "Sort" by that field. Thanks!

0 Votes

Shonie K. posted almost 4 years ago Admin

Hi Lenny,

Thanks so much for adding your suggestion to this post! Can you expand on what information you would like to add to the Manage Opportunities page? Are you referring to the Volunteerism > Opportunities tab? Currently, there is a table filter here to see the total number of folks on the Waitlist.

For exports of shifts and Opportunities, I can see why you would want a column for the total number of users currently on the Waitlist. I will add that to our Enhancements board to review!

Let me know about the first request, I want to make sure I understand it fully before making more notes on it on our end.

Thanks!

Shonie

CX and Data Specialist

she / her

0 Votes

Lenny Fudenna posted almost 4 years ago

Would also like to see this as a sort option on the Manage Opportunites page, as well as have it show up on the export of all shifts and opportunities.

0 Votes

Eli Poulos posted about 5 years ago Admin

Hi John, thanks for your input!

I see three major changes here:

1. Add waitlist responses to the volunteer schedule/calendar view

2. Add waitlist responses to the responses table, instead of them being in their own table.

3. Add waitlist responses to the manager responses table, with the ability to filter for waitlist responses.

I will be sure to add these to our enhancement list, and bring these ideas up in our next review!

0 Votes