Template Key Requests

Hi Shonie,

This update has been very helpful, thank you for hearing us!

I am noticing that the "Upcoming Need Reminder" email doesn't hold the same formatting as the "Need Response Thank You" email. We have some bullet pointed items in the {{need_comment}} field. It pulls correctly in the first email and displays as a list. In the reminder email it displays as a large block of text without proper line breaks. Can you look into this?

Thanks,

Cody

Hi everyone, 

Good news! I wanted to follow up here and say that our Development team has recently made the "Need Response Thank You" and the "Upcoming Need Reminder" email notification templates a bit more consistent.

They were able to add the {{need_comment}} key to the "Upcoming Need Reminder" template to use there.

Additionally, they have updated the {{need_date}} key in the "Upcoming Need Reminder" template to show the date and time if it is in regards to a specific shift. If it is in regards to a Happens On need, it will show the need date.

We hope this helps you all and your workflows. I will keep this thread open and not mark it as implemented, though, since there are a few additional keys folks have asked for that have not been added to the templates. However, we've still made notes on these for consideration in the future. It's a working progress!

These remaining suggestions include the addition of:

• The {{team_name}} and {{need_location}} keys to the "Upcoming Need Reminder" email notifications.
• The {{need_description}} key to the "Need Response Thank You"

Yes- what Cody said! Please add Need Comment and/or Need Location template keys to the Upcoming Need Reminder emails. 

We are having a lot of issues with people not knowing where to go for their volunteer opportunity. (Even though they signed up themselves on the opportunity page with the address!!) We are trying to make the address VERY apparent in the reminder email. To try and work around this in the past, we've put a message that says something like "to view location information, please click this link" and its the "need link" template key there. But no one clicks it apparently. We could include the need description template key and then put every opportunity address in the opportunity description but then there would be a whole long paragraph in the middle of the email. 

Hi Shonie,

I'm wondering if {{need_comment}} shows up for all sites? I don't see that template key in my Upcoming Need Reminder. 

I would really like to be able to replicate the same info below from the Need Response Thank You.

You are confirmed for {{agency_name}}!

Shift: {{need_title}}

Date and Time: {{shift_times}}

Location: {{need_comment}}

Best,

Cody

If I add the Need Comment to be included, but it is an older event where that is not filled in, will that just be blank or will it have an error message?

Sarah -- I can totally see how retroactively going back in to copy and paste the need description into the comment fields of already established needs would be time consuming. My recommendation is what you’ve mentioned, using this knowledge moving forward for your agencies to utilize the comments field to share specific information about their needs in the emails to their need responders. In the meantime, I will put the following onto our developers’ enhancement board:

“The addition of the {{need_description}} key to the Need Response Thank You email notification template”

Let me know if that is sufficient for what you're asking for!

Karen – Thank you for your input! All opportunities receive the Need Response Thank You notification upon sign up, including Ongoing opportunities. Are you wanting a specific template key to add to this initial notification and customize it further or just a separate email notification that goes out only for Ongoing opportunity responses? If it is the latter, what would you need this email notification contain? As a side note, because Ongoing opportunities do not have a specific date and time associated with them, there are currently no other auto-notifications, like the Upcoming Need Reminder, that are set to go out to those since there is no information for it to pull from.

Thanks,

Shonie

Customer Experience Specialist

She / Her

In general, I would like to potentially include the entire description, as some agency staff include different information in their needs.  The Need Comment could be helpful moving forward, but many agency staff don't use it since it is not visible to the public, to retroactively adjust needs may be overwhelming if not impossible.   

It would also be helpful to have auto-notifications for people who sign up that are different for ongoing opportunities and date specific opportunities. 

Would it be possible for all template keys to be available for all notifications?  I'd like our Need Response Thank You to be able to include the Need Description key, which is available in the Agency Need Denied template but for some reason this one.