We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
When there is an opportunity that has multiple shifts, and a volunteer clicks "sign up as an individual", they are taken to a page that shows them all the shifts available for that opportunity. Next to each shift is a little box - it is grayed out, and has a faded check mark in it. When the box is actually checked, the box is no longer grayed out, and the check mark becomes blue. However, because the unchecked version has a faded check mark, some volunteers have thought that it was already checked, and that they were signing up for those shifts.
It would be nice if the unchecked version of that box did not have a faded check mark, and instead was just grayed out or blank!
3 Votes
3 Comments
Shonie K. posted almost 3 years ago Admin
Hi Cody,
Thanks for adding that information! I have added your comments to the existing request notes we have on this.
Thanks again!
Shonie
CX Specialist
she/her
1 Votes
Cody Jang posted almost 3 years ago
Hi all,
Adding in my two cents:
A volunteer who uses our system has his own computer settings on high contrast, so the checks (faded or not) look the same to him. I think this is probably a pretty rare occurrence, but if the suggestion above is implemented it will help with this issue as well.
Thanks,
Cody
1 Votes
Shonie K. posted almost 3 years ago Admin
Hi Melissa,
Thanks so much for following up to our ticket conversation and adding this here for us to review! I have added your thoughts to our notes as follows:
"Update the user shift response form's checkbox design for clarity. Currently, the unselected boxes are greyed out with a checkmark, which can confuse users into thinking they previously checked those shifts."
Thanks again,
Shonie
CX Specialist
she / her
0 Votes
Login or Sign up to post a comment