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Hi,
I have a suggest for an option to make it easier for volunteers to complete their qualifications.
Currently, if a volunteer sets up an account and either doesn't finish their qualifications at the time or starts on one of our Tracks and then wants to move to a different Track the process of going back to finish the qualifications is a lot.
They have to log in, find the opportunity, respond to the opportunity and then the needed qualifications pull up, then they have to go back to the opportunity to respond.
It would easier for them and for us to explain it, if on their qualification page they could see both the ones they have completed and the ones they have not completed. This way we could just direct them to this page on their profile and outline the qualifications they need to complete on the page.
Thank you,
Courtney
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1 Comments
Beth Ashton posted almost 2 years ago Admin
Hi Courtney,
Thanks for reaching out about Tracks and Qualifications and providing a suggestion around what you would like to see on the platform! When a user has interacted with a specific track, they can expect to see both the completed and incomplete qualifications related to that track in their profile under Profile Icon > My Qualifications section. In these scenarios, the user can go to their Qualifications tab to complete the remaining qualifications.
As a note, if a user starts a track and does not finish it, they can always pick up where they left off in their Profile Icon > View Profile area.
However, if a qualification is attached to an opportunity and is not in a track, it will only appear for a user when they are responding to the opportunity. Then, once the qualification associated with the opportunity is submitted, it will appear in the user's completed qualification area. Essentially, only qualifications the user interacts with and needs to access/see are shown in this table.
Would your ideal scenario be for users to see all active qualifications across all tracks in their profile under the Qualification section? Or would this be just the Qualifications attached to opportunities and not associated with any tracks?
If you have more specific questions in regards to Track setup, you are welcome to send in an email to support for guidance!
Best,
Beth
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