We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Hi there! We're a local United Way that utilizes the "Initiative" feature of the website to categorize our needs/posts for Day of Caring. My question or product suggestion is, would it be possible to enable a notification of some kind to site managers whenever an organization posts under a specific initiative?
Reason being, we ask all agency managers to ensure they're posting needs "privately" for a short period of time and if they don't, the link to the opportunity is sent to all agency fans when it's not supposed to be accessible yet. The work around we've created to help mitigate this issue, is to clone and create the need again - ensuring "private" is selected, but it's a bit tedious. Additionally, if I happen to not notice a need that goes up incorrectly in a quick amount of time, it causes confusion for eager volunteers and agency managers alike because I have to remove said response or explain that they can't promote this opportunity yet.
0 Votes
3 Comments
KJ Weaver posted 6 months ago Admin
Hey Elisabeth,
I hope you're having an awesome day!
Thank you for confirming this for me! I'll go ahead and pass your suggestion to our Enhancement team to consider for implementation.
With gratitude,
KJ
0 Votes
Elisabeth Osei-Kwame posted 6 months ago
Good morning KJ,
Yes! That's exactly it, because we don't use initiatives outside of our Day of Caring - this would be helpful to monitor new needs to ensure they're private as requested and I can touch base with agency managers if need be.
Sincerely,
0 Votes
KJ Weaver posted 6 months ago Admin
Hi Elisabeth,
I appreciate you sending in your question and explaining what you'd like to see! I want to be sure that I document your request to reflect your idea the best way that I can.
Are you requesting that there be a Notification that goes to Site Managers when an Agency posts a Need within an Initiative?
Would you like this to go out every time an Agency posts a Need?
I look forward to figuring this out,
KJ
1 Votes
Login or Sign up to post a comment