❖ Heads up! This article is intended for volunteers. If you're a site manager, click here. If you're an agency manager, click here.
Did you respond to a Need with scheduled shifts? You may be asked to check in through a kiosk when you arrive for that Need. When you check-in or out at the kiosk, your hours are logged for that Need. New user? No problem! While you have the option to create an account at the Check-In Kiosk, you may find that you have to complete required qualifications before you can respond to a Need. This isn't always the case, so be sure to speak with the volunteer coordinator or site supervisor when you arrive if you haven't already registered on a volunteer site. They can assist you and ensure you're properly prepared to participate. Here we cover:
✅ Best practice: Be sure to complete your profile before you use the check-in kiosk to ensure you've completed all necessary qualification requirements.
ⓘ So you know: Some sites have language overrides in place. This means you may see Opportunities in place of Needs, Programs in place of Agencies, or Prerequisites in place of Qualifications.
How to use a Check-In Kiosk
I have an account
If you've already completed your account registration for a volunteer site and responded to a Need, then:
1. Click I Have An Account at the Check-In Kiosk. 
2. You can search for your account by Mobile Number, Email Address, or Name. 
3. Confirm that it's your account information. 
4. This takes you to the My Upcoming Shifts page where you can check-in for the volunteer Need. 
- This page only lists Needs that are scheduled within the next seven days.
- These are also Needs that you've responded to.
- Click View Other Needs to see other available Needs you haven't responded to.
- If you're missing any qualification or waiver requirements for the Need you want to check-in for, you can review those under the Options column.
- You can't submit a qualification response through the check-in kiosk, but you can sign a waiver as applicable.
5. If all qualification requirements have been met, you can click Check In to check-in for the Need.
6. Verify the Need Information and select a Check-In Time. 
- Did you bring a friend but they don't have an account already? If yes, check Yes under the Plus-one Hours section and answer the required fields.
7. When you're ready, click Check In.
8. The kiosk displays your check in time and Need information—click Done to return to start for the next volunteer. 
✅ Best practice: If you run into any trouble when using the check-in kiosk, be sure to ask the site supervisor or volunteer coordinator for help.
Create an account
If you don't already have an account, you can always create one on the kiosk. Please note that some Needs have qualification requirements that must be met before you can respond to them. To get started:
1. Click Create An Account. 
2. Fill out all required fields and any optional ones as applicable and click Create Your Account to finish. 
3. Click View Details for the Need you want to respond to and check in for. 
4. Click Check In for the Need you want to check in for. 
5. Select a Check-In Time and answer any required or optional questions as applicable. 
- Did you bring a friend that doesn't have an account or doesn't want to create one? If yes, check Yes under the Plus-one Hours section and answer the required fields.
6. Click Check In to finish.
7. The kiosk displays your check in time and Need information—click Done to return to start for the next volunteer. 
✅ Best practice: If you run into any trouble when using the check-in kiosk, be sure to ask the site supervisor or volunteer coordinator for help.
How to check out at the kiosk
When your volunteer work is done, you can return to the check-in kiosk to check out.
1. Click I Have An Account and log in with your Mobile Number, Email Address, or Name.
2. Confirm your information. 
3. On the next screen, confirm your check in date and time for that Need and click Check Out. 
- When you click Check Out, it opens the Self Check-Out page.
4. On the Self Check-Out page, answer any required or optional Hours Questions as applicable. 
5. Select a Check-Out Time. 
6. When you're ready, click Check Out.
7. Click Done to return to start for the next volunteer.
FAQ
These are some commonly asked questions and answers for using the Check-In Kiosk. If you have more questions or want further assistance, please reach out to your agency manager, volunteer coordinator, or site manager.
ⓘ So you know: Some sites have language overrides in place. This means you may see Opportunities in place of Needs, Programs in place of Agencies, or Prerequisites in place of Qualifications.
What if I don't see my Need in the kiosk?
If you don't see the Need you responded to in the Check-In Kiosk, you can click View Other Needs. 
- If you still don't see your Need, please reach out to your agency manager, volunteer coordinator, or site manager for help.
What if it says I have to submit a qualification?
- If the Need asks you to sign a waiver, you can do so through the Check-In Kiosk.
- If the Need asks you to complete a qualification that's not a waiver, then you must complete it through the site.
What if I can't find my account?
When you go to sign in at the kiosk, you can select I Have an Account if you've already registered on the organization's volunteer site. From there, you can search for your account by your email address, name, or phone number. When searching for your account with your phone number, the Check-In Kiosk uses the mobile number you entered on your profile.
- If you have registered with the organization's site, but can't find your account:
- Double-check that the information you used to search for your account matches the information on your profile.
- Be sure to enter your mobile number for the phone number lookup.
- If you still can't find your account, and the information matches your profile, get with your agency manager, volunteer coordinator, or site manager for help.
- If you haven't registered with the organization's site, you can select Create an Account to register when checking in with the kiosk.
- You might have to submit qualifications on the site and wait for their approval before you can finish checking in at the kiosk.
- Reach out to your agency manager, volunteer coordinator, or site manager for help.
What if I forget to check out?
The default hours for that Need are applied to your account even if you forget to check out for it. For example, if the Need is scheduled for 2.5 hours, then 2.5 hours are applied to your profile—even if you didn't check out with the Check-In Kiosk.
✏️ Quick tip: We recommend that you always check your hours after you've finished a volunteer Need to ensure accurate reporting. You can always review:
- Your volunteer resume.
- Your volunteer snapshot.
- The Track Hours area from your profile.
What if a Need is private?
Private Needs are not viewable to the public and are only accessible by User Group assignment or personal invitation.
- If a Need is private, then you can only view and check in to it with the Check-In Kiosk if:
- You're a member of a User Group assigned that Need.
- You've received a link to that private Need and responded to it through the link before logging on to the Check-In Kiosk.
- If you haven't received a link or been assigned to it, then you won't see it as an available option in the kiosk.