❖ Heads up! This article is intended as a guide for volunteers. 

Finding and responding to volunteer Needs can be accomplished right from your phone or tablet with the Causer app! Here we cover: 

• How do I access the app? 
  • I've already registered on a site—now what? 
  • I haven't signed up on a site yet—now what? 
• How do I find available Needs? 
  • How do I respond to a Need? 
  • How do I unregister for a Need? 
• How do I check my schedule? 
  • How do I check in or out of a Need? 
• How do I add hours? 

ⓘ So you know: Some sites have language overrides in place. This means you may see Opportunities in place of Needs, Programs in place of Agencies, or Prerequisites in place of Qualifications. 

How do I access the app? 

First, you need to download the app from your phone or tablet's app store. Open up your app store and search Causer. 

• You can also scan these QR codes for your specific device to download the app now!

I've already registered on a site—now what? 

If you've already registered on an organization's site, use the email address you used to sign up to log into the app. 

• A list of possible sites appears for you to choose from. 

• Once you select the site, you're asked to enter your password or you can select I've forgotten my password to reset it. 

• After logging in, you're taken to your volunteer dashboard where you can see your volunteer impact or search for volunteer Needs! 

 ⓘ So you know: You may see some popups depending on what device you're using. 

• These can include a Background Location Request popup. This helps the app find volunteer Needs near you! 

• Another popup you might encounter is a Push Notification Request. Turning this on allows you to receive important notifications from the app about your scheduled volunteer Needs or other updates from the organization.  

• When you have the Background Location and Push Notification enabled, a notification pops up for you to check into a Need when you're close to its listed location. 
  • Another notification pops up for you to check out when you leave that address. 

I haven't signed up on a site yet—now what? 

If you haven't registered on an organization's site, then you can search for sites near you or search for a site by name. 

• After you select the site you want to sign up on, click Sign Up.

• Fill out the registration form and click Create my account. 

How do I find available Needs? 

From your dashboard, click Find something to do to start finding volunteer Needs near you! 

• To filter your search, click Filters and select Distance, Interest, or Agency. 

• You can also go to the Search area in the app by clicking the hamburger button (☰) in the top left of the app to open your menu. 

How do I respond to a Need? 

After you filter your search and find the Need you want to respond to, click Respond. 

• Clicking Respond opens the Need for you to view more details—click Respond again to confirm your selection. 

ⓘ So you know: You may encounter volunteer Needs that require additional steps when responding to them—it just depends on the requirements for that Need. 

How do I unregister for a Need? 

If you need to unregister for a Need, click on it and select Unregister. 

• If the Need has shifts then click it to unregister and select Manage responses. 

• Select the (X) beside the shift you want to unregister for.

How do I check my schedule? 

When you first enter the app, your dashboard shows any upcoming volunteer Needs that you're scheduled for.

• If you want to see a calendar view of your schedule, click the hamburger button (☰) in the top left corner of the app and select Schedule from the menu. 

• From here, you can click on a date in the calendar to review details about that specific Need. 

How do I check in or out of a Need? 

If you need to check in or out for a Need, go to the Schedule area in the app and click Check in for the Need.

How do I add hours? 

If you need to add hours for a Need you volunteered for, then:

1. Click the hamburger button (☰) from the top left corner of the app and select Add Hours from the menu. 

2. You must select the Hours type: 

• For Needs you responded to on the site, select Yes. 
• For Needs you volunteered for without responding to them on the site, select No.

3. If you selected yes for the Hours type, then you must choose a Need from the dropdown menu. 

4. If you completed the Need as a member in a User Group, select the User Group from the options. 

• Select N/A if you weren't part of a User Group.

5. Click Continue. 

6. Be sure to review your Hour Details and click Submit hours at the bottom of the form to confirm.