Automatic Text Message Reminders for Volunteers

Posted over 6 years ago by Cammie Benson

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Cammie Benson

It would be great if volunteers could choose how to receive reminders for their upcoming volunteer commitment. If text message was an option, that would be wonderful. I have had many requests by organizations (and potential investors) asking if this was an option. I feel it would be a perfect fit and would relate nicely with all volunteers.

I hope you consider this as an update!

Thanks, Cammie

10 Votes

11 Comments

Hilary Temple posted over 1 year ago Admin

Hi, Ellen,

Thank you for clarifying what type of text reminders you think would be useful to the notifications area on the site. I'll update this to reflect your thoughts on just having text reminders for shifts!

Please let me know if you have any further suggestions around this enhancement!

Best,

Hilary Temple

0 Votes

Ellen Miles posted over 1 year ago

I think just text reminders for the shifts users have signed up for would be perfect. Too many texts might get obnoxious. Thank you for sharing this idea with the team!

0 Votes

Hilary Temple posted over 1 year ago Admin

Hi, Ellen, Kevin, and Ashley!

Thank you all for adding your suggestions. You all make excellent points, and I will pass this along to the development team. I can definitely see how this would be a useful enhancement, as most people interact through their phones!

To clarify, since I want to make sure I am adding your suggestions correctly: Would you want text messages to act like automated notifications and share information about opportunity updates and reminders?

I'm happy to record this for our team to take into consideration. Please let me know any further details that you all think would be useful for this enhancement suggestion.

Best,

Hilary Temple

0 Votes

Volunteers posted over 1 year ago

Text message reminders would be and ideal option.

Ashley Gracie

0 Votes

Kevin Lipski posted over 1 year ago

We were just lamenting in our team meeting that we do not have a text reminder capability. We are seeing more and more volunteers who do not actively follow their e-mail accounts. Text reminders would be so much more useful.

Kevin

Chattanooga Area Food Bank

1 Votes

Ellen Miles posted over 1 year ago

I would like to add my two cents that text reminders for shifts would be extremely welcome. It's something my volunteers have been asking for.

1 Votes

Annette Coll posted over 2 years ago Admin

Hello Seth,

I totally hear where you're coming from and understand how this would be useful for volunteers to have options when it comes to communications other than email. I'll be sure to share this with the team in our next meetup on enhancements.

Let me know if there is any ideas you'd like to share further on this topic and I'll be happy to submit it as well.

Thank you Seth!

All the best,

Annette

0 Votes

Seth Anderson posted over 2 years ago

Hello,

I agree with Cammie and Dominique. It would be beneficial to have alternative forms of automated communication other than email. Our volunteers have complained about the amount of emails they receive from GD. I hope this is in the discussion for future updates.

Thanks,

Seth Anderson

Second Harvest Heartland

1 Votes

Cirũ Franklin posted about 3 years ago Admin

Hi Dominique,

I hope you’re doing well, and thank you for this post! This is a really interesting idea, and I can see how providing the option for automated text notifications to run parallel with our automated email notifications may be helpful for some use cases. I have added “an auto-text feature that sends a site’s automated notifications both to users’ cell phones as well as to users’ email addresses” to our list of product suggestions, and will make sure to discuss this with the rest of the team at our next meeting.

Have a great day!

Cirũ Franklin

Galaxy Digital Customer Experience

Data Specialist

Pronouns: She, her, hers

0 Votes

Dominique Thomas posted about 3 years ago

Since many people are glued to their phones and not necessarily their email, I'm hoping you all will be adding the auto-text feature to the software too? It would be great to have both the email and text auto-reminder options available and I'm sure our volunteers would appreciate it as well. We REALLY need this capability as we've had many slots go unfilled due to volunteers forgetting about their commitments...with an added level of not checking their email often enough.

3 Votes

Nina Rogers posted over 6 years ago Admin

Hi, Cammie,

I brought this up to my enhancement team, and this type of change would actually be a very large one--bigger than a typical enhancement. We have recorded your suggestion but will be unable to go forward with this one at this time. If other site managers would like to vote for this suggestion and provide their use cases in the comments, we may revisit it later. Thanks for your feedback!

Nina

1 Votes