We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Hello,
I would like to see the {{shift_times}} and {{need_comment}} template keys available in the Upcoming Need Reminder Notification template.
I know we have those available in the Need Response Thank You, but I would like the reminder email to have all of the same information about when to show and how long the shift is.
Thanks for considering!
1 Votes
2 Comments
Shonie K. posted about 4 years ago Admin
Hi Holly,
Good news! I wanted to follow up here and say that our Development team has recently made the "Need Response Thank You" and the "Upcoming Need Reminder" email notification templates a bit more consistent.
They were able to add the {{need_comment}} key to the "Upcoming Need Reminder" template to use there.
Additionally, they have updated the {{need_date}} key in the "Upcoming Need Reminder" template to show the date and time if it is in regards to a specific shift. This should help with the shift reminders!
We hope this helps improve your users experience with the site.
Warmly,
Shonie
CX Specialist
She/Her
0 Votes
Shonie K. posted about 4 years ago Admin
Hi Holly,
We've had the same and similar suggestions come up in this forum thread and have this on our radar! I will add your voice to our existing enhancement notes about this.
As always, thank you for your support!
Warmly,
Shonie
CX Specialist
She / Her
0 Votes
Login or Sign up to post a comment