We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Hello,
In our previous VMS we had the ability to remove volunteers for a shift (if they said they weren't going to make it or signed up by mistake) and we had the option to click a box that said "notify volunteers" and if left unclicked, they would not receive an automatic email notification. We would love the capability of choosing to notify volunteers or not.
Here's an example, I had a volunteer named Val who accidentally signed up for two custom shifts on the same day and emailed me that the morning shift was a mistake. So I went in to remove her response which was easy enough.
But then Val received an email automated notification, which said "This message is to confirm that your registration for August Daytime Food Packing has been canceled" and she was confused (because there is no template key for shift start time so she didn't know which shift was canceled) and emailed me again.
I wish I could choose for her to not receive the cancelation notification in this scenario.
I am having to make the notification inactive in order to prevent confusion. But if someone cancels their own registration, then they don't get a confirmation email. Please consider making it possible to remove someone form a shift without them automatically getting the notification.
Thanks for your consideration.
- Holly
1 Votes
2 Comments
Autum Brown posted about 4 years ago Admin
In addition,
" It would also be great to get a pop-up that warns me when I'm about to delete a shift that has people signed up, and also the option to send a custom message at the point of deleting the shift, explaining why it's being cancelled. "
0 Votes
Autum Brown posted over 4 years ago Admin
Hi Holly,
Thank you for adding this suggestion! From my understanding, you would like a way to select if a user receives the " Unregistered Need Volunteer Confirmation" notification when a Site Manager removes their response from an Opportunity. Does that sound right, or am I missing anything in that statement?
Thank you so much!
Autum
0 Votes
Login or Sign up to post a comment