Time idle before automatic sign out

Posted about 4 years ago by Melanie Berringer

Post a topic

Melanie Berringer

Hello,

I would like to request that the time between automatically signing out a site manager be increased. I'm not sure what it is set at right now, as it seems to vary day to day, but I often find that after 30 minutes of inactivity I am signed out. I use the site throughout the day intermittently so I would like to suggest that it increase to 2 hours.

Thank you!

1 Votes

2 Comments

Shonie K. posted about 4 years ago Admin

Hi Melanie and Holly,

Thank you both for adding your words about this issue here. Our Development team is currently working to improve the timed out window and what happens in regards to any previously unsaved work. We have had a few clients reach out to us about this, so know that we are taking note of these mentions and appreciate you bringing this up to us!

In the meantime, when you log in please be sure to click the "Remember Me" check box to allow the system to remember your session longer. The current time frame is around an hour before the software would ask you to log back in due to inactivity.

Thanks again, I've added your voice to the current notes we have on this issue! I am unaware of a specific timeline for an update, but will be sure to reach out to you both once we have put some changes in place.

Best,

Shonie

CX and Data Specialist

She / Her

1 Votes

Holly Daniels posted about 4 years ago

Agreed - this is a big bummer when you're working on creating an opportunity or editing a custom page. Especially as most of us have grown spoiled by sites that auto-save!

1 Votes