'Duplicate Hours Popup' Change

Hi everyone,

I'm revisiting this post to send over some good news and an update on this request!

Development has pushed an update this week to help with this situation. Now, the Duplicate Hours pop-up warning will only appear for Runs Until or Ongoing needs/opportunities if the hours being logged are an "exact" duplicate. This means that, if a volunteer logs an additional hour entry on a date they already logged hours for, they will receive this pop up. Otherwise, folks submitting multiple hours entries to these types of needs will not be alerted.

We hope this improves your user's experience when submitting hours moving forward! 

Best,

Shonie

CX Specialist

she/her

Hello,

I agree - many of our volunteers also complain about this and don't understand why it pops up every time they enter hours for their weekly ongoing volunteer role  - if deterring volunteers from entering duplicate hours is the goal - would you be able to have the pop up show up only once the 'Hour Details' have been entered instead of after the 'Select Response' portion as been entered.

This way a pop up will only show up if the volunteer has truly added duplicate hours - for example we have weekly volunteers.  If John enters hours for October 4th and then the following week goes to enter his hours for October 11th he does not get a pop up.  But if John forgot he already entered his hours for October 4th when he enters the information for 'Hour Details' he will get a pop up saying he already entered hours for that date.

Thanks,

Bri 

Hello, 

Our Ongoing Volunteers are also deterred by the "Duplicate Entry Warning" Pop up when trying to add hours. We communicate to our ongoing volunteers to ignore the pop up, but they still reach out to us to resolve the issue. This takes time away from more important tasks. On top of that, there have been cases of volunteers not recording their hours because of the pop up. We're working on changing the communication, but we would appreciate some solutions on your end. 

Suggestions: 

1) Is there a way to remove the pop up for specifically Ongoing volunteers? Or volunteers that are not associated with a specific date and time? The date throws off many of our ongoing volunteers as their opportunity is not associated with a date. 

2) I like Melissa Montoya's suggestion to change the language of the pop up. Is there a concise way to explain the pop up, or say 
please continue if you are an ongoing volunteer not associated with a specific shift."? 

3) Additionally, I like the ability for a site manager to remove the pop up all together, as suggested previously. 

Please let us know if there's any progress on this issue. 

Thanks,

Seth Anderson 

My agency is also having the same issue. It's annoying for both volunteers entering hours and me when I add manual hours to keep having this pop up. Especially since it can't be turned off for more than 24hrs. It's confusing everyone when they see the pop up and haven't entered hours for that day so there should be no duplicate pop up. Is there a way for the system to recognize the difference between entries for different days vs the same day? Since the feature to approve or reject hours is available, I don't see a need for the pop up. We've only had one case of duplicate hours and I was easily able to catch that since I have to review and approve volunteer hours. 

Our agency is having the same problem.  It seems that if you respond to an ongoing opportunity, it should recognize that you will have multiple entries on different days.  I do like the "Turn off for 24 hours" but there has to be a way the system can actually recognize that an entry is indeed a duplicate without having it throw up this pop-up each time if the entries are not being made on the same day.  The pop-up is also confusing and frustrating for our volunteers since it states a day and hours logged differently from the actual entry.  See attached.  Hope a solution can be found.  Thanks!

Hello Autumn,

I understand why you would want to put something like this in, and the reasoning makes sense. If hours were submitted without having to go to volunteer coordinators for approval, it would be a great addition.

However, the volunteer coordinators have the power to approve/deny hours. If they see that volunteers have already submitted hours for that shift, the remedy (again, already built in) is to deny the hours. Ultimately, the verification of hours is on the volunteer coordinators. In the rare instance where volunteers duplicate their hour entry, the volunteer coordinator should be the one to catch it.

This addition duplicates processes already on the site and externalizes the burden on the volunteers who use the site. This is a UX issue that didn't exist before to solve a problem that has already been addressed by the verification of hours by the organization managers.

Do I think that longer disable durations would solve the problem? Unless one of the options is to disable permanently, the problem will persist.

Thank you,

Nick

Yes. Please permanently disable. This gets on the nerves of older volunteers the most. I am tired of hearing their complaints. This is why the hours verification process on the site exists.

We do not need this pop up. Disabling for 24 hours? This only provides a benefit to people who are entering hours manually for ongoing opportunities. Do you expect volunteers to volunteer more than once per day?

This was a problem that never needed to be fixed. Please return this feature to how it was before.

Hi Melissa, 

Thank you for adding your voice to the chorus! I will take note of your suggestion to include a permanent disable button for this pop up. 

Thank you!

Autum

It is confusing our interns as well. They use the manual logging hours feature the most - and I get a lot of questions and interns who think they're doing it wrong. It would be great if there was an option to choose to enable or disable the pop-up. Or, if that is not possible, even adding some text to the pop-up that said "Note: this popup may be occurring because you are replying multiple times to an ongoing event". I'm sure it can be said more eloquently, but my point is that something that told the users why this pop-up was occurring would be useful as well. Not as ideal as having an enable/disable feature on the back-end, but better than nothing.

Yes, we are receiving complaints as well.

The hours submission and verification process is really all we need to prevent duplicate hours from being logged. This is unnecessary.

Same. I agree.

We expect people to log hours multiple times for ongoing needs. The pop up is confusing volunteers.

Please let me know when you implement this fix. I'm starting to get complaints from my volunteers as well!

My frequent volunteers are annoyed by this pop-up too.  Please make it stop!!

Hi Caitlin, I am happy your team is looking into this issue, but unfortunately, a 24 hour turn off doesn't really do much when volunteers are usually only volunteering once a day or sometimes once a week or once every two weeks. It still will pop up for them when they log those hours to an on-going opportunity/shift. 

Thanks, 

Courtney

Hello,

I 100% agree with this statement above. I have many older volunteers who volunteer with "on-going" volunteer opportunities and they are very confused and voicing their complaints about this. Also, as the volunteer manager, I also log hours that volunteers write on our sign in sheet as they do not use internet/ don't want to, and to have this pop up every. single. time. is a huge annoyance. When you have volunteers who log hours daily or for on-going needs especially, they are super confused when it says they've logged 1062.50 hours since Jan. 22, 2020 are they sure they want to log more. 

There needs to be a way to let the Administrators turn this off or at least take it off of ongoing hours. It's a too much.