We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Is there a way for a volunteer to unsubscribe from the daily reminder emails but still receive email blasts?
2 Votes
2 Comments
Shonie K. posted over 1 year ago Admin
Hi everyone,
We have great news! In our recent software update, we have expanded on how users an manage their email notification preferences. Although they will still receive emails about all needs under their agency, we hope this helps meet your needs here partially.
This is something they can edit and get more granular on in their Profile Icon > Edit Profile area under the Data and Communication Settings section:
Thanks for your input on this! We hope this improves your user's use of the site moving forward.
Shonie
CX Specialist
she/her
0 Votes
Beth Ashton posted over 2 years ago Admin
Hi Jennie,
Thanks for connecting with us on your suggestion to allow volunteers to unsubscribe from daily notifications, while still receiving email blasts. At this time, if a volunteer unsubscribes from their GetConnected notifications, they do not have the ability to opt out of certain types of messages and not others. They will no longer receive any direct email notifications or messages through the platform, other than the password reset email.
The good news is, emails sent from site managers (whether as email blasts or automated notifications) are automatically copied to the volunteer's in-app messaging inbox and they can view the message by going to their profile and clicking inbox.
I’m happy to add the suggestion for volunteers to unsubscribe from specific notifications to our list of requested product enhancements! As a follow-up question, the notification a volunteer receives varies depending on their interactions with the site, are there any particular notifications you are thinking of in regards to daily notifications?
Please let me know if there is any additional information you'd like to highlight.
Have a great day!
Beth
0 Votes
Login or Sign up to post a comment