Allow Users to Select Email Preferences Instead of All-Encompassing Opt-Out

Posted over 2 years ago by Audra Erickson

Post a topic

Implemented

Audra Erickson

I often have volunteers who opt-out of system emails at the bottom of the email alerting them to our monthly blog post, but then wonder why they aren't receiving emails about upcoming volunteer opportunities or shift reminders. Is there any way to make the opt-out process more customizable so volunteers can select what type of emails they would like to receive and which they wouldn't?

And, at the very least, can the "Waiver Signature Request for Parent or Guardian" notification be excluded from the opt-out like the password reset notification is? Some of our parents aren't getting this notification to sign their child's waivers because the parents are also volunteers and have previously opted out of system emails.

6 Votes

11 Comments

Ryan Rose posted over 1 year ago Admin

Hello All,

Thank you for your post!

There is now a new feature under Volunteerism > Users > User Filter that allows you to filter based on Email Preferences:

The dropdown for All will also provide you with specific email notifications that you can filter by as well.

Please let us know if you have any other questions or concerns!

0 Votes

Jennifer Stensaas posted over 1 year ago

Is there a report that site managers can run to export and review each users email preference settings?

0 Votes

Shonie K. posted over 1 year ago Admin

Hi everyone,

We have great news! In our recent software update, we have expanded on how a user can manager their email notification preferences. This is something they can edit and get more granular on in their Profile Icon > Edit Profile area under the Data and Communication Settings section:

Thanks for your input on this! We hope this improves your user's use of the site moving forward.

Shonie

CX Specialist

she/her

0 Votes

Olivia Roach posted about 2 years ago Admin

Hi Amy,

This article covers managing messaging preferences for your volunteers. I hope this is helpful, if you have additional questions please let us know at support@galaxydigital.com.

Thanks,

Olivia

0 Votes

Amy Greer posted about 2 years ago

Is there a simple way to reverse an opt out so that people will begin seeing their serve notifications again if they previously opted out?

0 Votes

Liz Berry posted about 2 years ago

Hi Olivia,

Can you clarify how the user can opt out of specific emails? We spoke to another organization that uses Galaxy and they told us this was not an option for volunteers to filter. Their volunteers keep reporting the messages as spam since they get so many. We have many volunteers who come to 6-7 times per week and receiving that many emails is obnoxious.

1 Votes

Olivia Roach posted about 2 years ago Admin

Hi Jennifer,

Great question! Yes, the user email opt-out information is visible to the site manager. This information can be filtered for using the User Filter.

Please let us know if you have additional questions.

Thanks, Olivia

0 Votes

Jennifer Stensaas posted about 2 years ago

Question: Is the user email opt-out information visible to the site manager? Just curious then how you filter those emails out of eblast communications when filtering for the best audience.

0 Votes

Shonie K. posted over 2 years ago Admin

Hi Audra,

I wanted to follow up on this and let you know that this piece of your request has been updated:

"Waiver Signature Request for Parent or Guardian" notification be excluded from the opt-out like the password reset notification"

We found this to actually be a bug on our end. I hope this helps moving forward!

Best,

Shonie

CX Specialist

she/her

1 Votes

Maia Price posted over 2 years ago Admin

Hi, Audra and Grace,

Thanks for adding your thoughts here. I can definitely see that there is the use case for more robust email delivery preferences for volunteers. From your comments, I have distilled down to two requests that I will pass on to our enhancements team.

1. Allow for users to have more options in regard to what automated system emails they want to receive and/or opt-out of.

2. Treat the parent waiver similarly to the password reset email in that it is not affected by previous email opt-outs.

If you have any additional thoughts or questions, please don't hesitate to add them here.

Best,

Maia Price

Get Connected by Galaxy Digital

0 Votes

Grace Wakelee-Lynch posted over 2 years ago

Agreed! Volunteers sometimes unsubscribe because they don't want the update emails but then complain about missing the reminders for shifts or don't get a confirmation when I sign them up for a shift. Ideally they would just deal with it or make filters of their own to divert the messages they don't want, but most of them don't want to do that.

1 Votes