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The Help button should load to an editable page which ALSO links to (or has a search box for) the page that is currently used (https://center.freshdesk.com/support/solutions/36000164243).
Allowing sites to have control over the point of entry for help is huge for:
a) branding
b) allowing direct access to a "local" ticketing option (we're using Spiceworks to allow help ticket logging for our site) rather than opening up the door for agency managers or volunteers trying to log a ticket with Galaxy Digital
c) is less confusing than adding another Help option using a custom page and spotlight.
Redirecting the HELP link to a custom page that is editable would provide for this. initially, that page could be a duplicate of the existing one (or whatever) but the existing one would need to remain in order to be able to be referenced by a modified page.
The amount of work to enable this solution is very slight, but the benefits could be significant.
The only downside that seems likely is if a site manager deleted the help page. This is either an "on you" problem OR the page could be checked on load ... if missing then revert to the current link.
Thank you for your consideration.
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1 Comments
Hilary Temple posted about 1 month ago Admin
Hi, Sean!
Thank you for sharing your suggestions on the Help button feature. Our Help Center button is for the Center product, so it redirects all site managers, agency managers, and volunteers to one area so they can utilize the product's resources. This is something that is not customizable between sites. For this, I'd suggest creating a Custom Page to Spotlight on the Navigation Bar. Many sites create an FAQ page for their volunteers, so they can click into the personal site's additional resources.
Please let me know if I can clarify further. If you have additional questions, please send in a ticket regarding this.
Have a great day!
Hilary T.
Onboarding Team
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