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As I have been working with non-profits we have come up with two suggestions that I think would be very useful to incorporate into the platform
1.) It would be incredibly useful to add an outbox feature next to the inbox so that agencies can look back at what messages they already sent and to whom they sent it to.
2.) Additionally, we ran into a problem where every time an agency messages volunteers through the platform it sends from the Axe of Service email. This is an issue because agencies do not have access to this email address therefore when volunteers respond back to this email address, it goes to use as site managers. This leaves us as the middle man who forwards volunteers messages to the appropriate agency which is not sustainable. Can we incorporate a feature into the platform where the from address is the particular agency sending the email through the platform? Whatever email they input in their agency profile would be the from address. This would decrease a lot of confusion and increase the efficiency of the platform. Thank you for considering these important incorporations.
0 Votes
2 Comments
Abby Torrice posted about 2 months ago Admin
Brianna,
Thank you for adding these suggestions for the forum!
1. Outbox - I think this could definitely be helpful for agencies! I'll go ahead and record this as an enhancement request.
2. Agency manager emails sent from Axe of Service email - thank you for providing some insight on this and the challenges. I think an alternative strategy that could be helpful here would be to change the From Email to "non-reply@galaxydigital.com" and instruct agencies to add their email in the body of their messages so that the volunteer knows who to send a reply to. If you want to send something from your specific Axe of Service email you can use the email blast feature and select the Axe of Service email as the From email for your communications as a site manager.
Best,
Abby T.
Onboarding Specialist
Get Connected by Galaxy Digital
0 Votes
Brianna Michelle Goldberg posted about 2 months ago
Hello,
I wanted to follow up on this product suggestion, particularly about incorporating a from address for agencies when emailing through the platform. I deeply hope you consider this product suggestion to decrease confusion and increase the efficiency of the platform.
0 Votes
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