Check-In Kiosk "Check-In" Options : Knowledge Base for Center

Ali Pettigrew posted 12 months ago Admin

Hi Kevin,

Thank you for adding your voice to the suggestions, I'll make sure to pass the additional feedback along to Brand so they can take it into account while they are reviewing and revising the requirements for an update to the Check-In Kiosk. Many of the changes that are made to the software are driven by these forum posts. I can't spill the beans just yet but the next couple of updates to the software were ideas that came from a post just like this one.

Here is a link to our enhancements page. It talks about the updates made to the software in the past couple of years if you're curious about what we've built. I also noticed you're on a legacy product so I'm going to have our Success team reach out to you so they can talk to you about new features that might be helpful to you in our newer Nonprofit product. I've also attached a graphic we made in the beginning of 2020 that details the history of our product development. It doesn't include all the changes we've made but hits on some major highlights.

We are looking forward to delivering an updated Kiosk to everyone! We are shooting for a Q2 of 2024 release for that product if no hiccups occur along the way.

If anyone has additional questions about our history please reach out to us at support@galalxydigital.com.

Warmly,

Ali Pettigrew

Director of Customer Experience

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Kevin Lipski posted 12 months ago

I'll add to the pile. Simplifying the check-in/out time options would be preferred. Perhaps just have an option on the main settings page to toggle each of the three on/off individually could be useful.

I concur with the concerns above regarding accurate time-keeping for students and court-ordered community service.

If this was a priority pre-pandemic, it should be again now. The kiosk is the ONLY way we register volunteers at all our facilities.

Looking forward to a few more years of this thread while we continue to pay for a product that fails to adapt to continually expressed needs.

3 Votes

Ali Pettigrew posted about 1 year ago Admin

Hello Everyone,

Thank you as always for your posts! We truly appreciate your willingness to share your ideas with us so that our Brand Management and Development team can get a better understanding of client goals and how the software can better help to meet those goals.

In an effort to provide as much transparency when possible, here is a peek behind the curtain on what happened with this particular software change request. Updates to the Check-In Kiosk were prioritized and scoped just before the pandemic hit. At the time, as was many people's experience, we were unsure what was going to happen. We made the decision to prioritize other development builds at that time as we felt that people were not likely to use the kiosk during the pandemic to try to check lots of people in at one time.

We do understand that this particular feature is rife with opportunity for improvement and it was a topic of discussion in our Development planning week this year. While I cannot guarantee a delivery date, I can tell you that it has been re-prioritized and should be delivered sometime before Q2 of 2024.

I'll be sure to let everyone know that this is a hot topic right now and that we should make a big fanfare about the release of the next version of the kiosk.

Thank you all again for your time and your thoughts, they truly are so helpful to us in our efforts to advocate for our clients needs.

Ali Pettigrew

Director of Customer Experience

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Bri Lopez posted about 1 year ago

Agreed with Therese & Sam! It would be great if this change could happen sooner rather than later. It is a bit frustrating that this has been a request from 4 years ago without any updates.

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Sam Adams-Lanham posted about 1 year ago

Restating our wish to have an option to make the check-in kiosk function like a time-clock.

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Liz Berry posted about 1 year ago

Good afternoon,

Has there been any update on this? We are having a lot of issues with student volunteers arriving an hour late to their volunteer shift and checking in with the shift start time, instead of the actual time. We would also like to see a time stamp with activity under the hours tab, so we can monitor this and adjust hours accordingly. For example, if a student checks in on the kiosk at 3:00 for a 2:00 shift, by checking in with the shift start time, the hours tab should should have a section that says "hours added by user at kiosk at 3:00." Although this creates more work for our staff to have to closely monitor the entries on the kiosk hours tab, at least we can be recording hours accurately.

It seems like this is an update a lot of organizations would like to see implemented.

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TC Schumacher posted about 1 year ago

Adding my thoughts to the chorus of people requesting a check-in out option at the kiosk that is similar to a time clock. Is this option in the works?

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Brittany Crow posted about 1 year ago Admin

Hello, Bri!

Thank you for adding your voice to this enhancement suggestion! There isn't a set timeline for updates to the Check-In Kiosk, but I will share your support for this so that development can discuss this popular request during an enhancements meeting. We appreciate your feedback and suggestions!

Best,

Bee

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Bri Lopez posted over 1 year ago

I agree that our volunteers would be less confused if there was only one option for check-in & out. We would like to remove the check-in at shift time and custom time options. Will this be an option in the next few months?

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Annette Coll posted over 1 year ago Admin

Hello Grace,

I completely understand how the recording for the exact time for court-ordered volunteers would really benefit volunteer tracking! Thank you for submitting your valuable feedback and I'll be adding your voice and vote to our enhancements review.

With gratitude,

Annette

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Grace Wakelee-Lynch posted over 1 year ago

This would be super helpful for our court-ordered volunteers as well! It would be great to be able to set the kiosk to one of the dropdown options for everyone, removing the volunteer's choice and recording only the exact time.

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Annette Coll posted over 1 year ago Admin

Hello Sam,

Thank you for voicing your support on this! I understand and appreciate this description of the check-in kiosk working similarly as a time-card for arrival and leaving instead of an automatic default of the in/out time. I'll be submitting and forwarding this suggestion to enhancements for review!

All the best,

Annette

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Sam Adams-Lanham posted almost 2 years ago

Hello,

We would also prefer to have the option of treating the check-in kiosk like a time-card: you punch in when you arrive and out when you leave, rather than having in & out times as an automatic default

Thanks, Sam.

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Autum Brown posted about 2 years ago Admin

Hi Lacey,

Thank you for reaching out! Although I do not have a timeline for any changes coming to the Check In Kiosk, I will make a note of your support of this suggestion. Thank you for adding your voice to the chorus!

Have a great day!

Autum

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Lacey Peters posted about 2 years ago

We also need this for our court-ordered community service workers as well as our sweat equity hours. When should we expect the next check-in update?

3 Votes

Eli Poulos posted almost 3 years ago Admin

Hi Rubicela, thanks for writing in to the forum!

I will make sure to note your support for this product suggestion, and bring it to the team the next time we discuss enhancements to the kiosk.

Have a great day!

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Rubicela Ochoa posted about 3 years ago

Hello,

As a public-open facility, capturing EXACT check-in times is vital to our on-site security and safety. Our organization would also appreciate developments to Check-In Kiosk Options.

Thank you!

1 Votes

Eli Poulos posted over 3 years ago Admin

Hi Colleen, thanks for checking in!

Right now, the three options are check in now, check in at shift start time, and check in at a custom time, which allows for the most flexibility for check-in. That said, we understand that there are cases where you want to enforce when volunteers can check in, and there are a variety of other situations that we are taking into consideration for the next check-in related build.

Because of Covid-19, some of the changes we had planned to make to check-in this year got moved back, but we have not forgotten about this, and will make sure to take this post into account in the next check-in update.

Thanks for your patience!

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Colleen O'Toole posted over 3 years ago

Is there any update to this?

2 Votes

Eli Poulos posted over 4 years ago Admin

Hi Kathy, thanks for writing in! I will add this suggestion to our board and be sure to bring it up in the next review. It sounds like something like a setting to disable custom check-in/check-out times would be helpful here, as some users will definitely want this functionality, and others will want to restrict it.

Have a great day!

5 Votes

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Kathy Lombard posted over 4 years ago

We are also in need of an option to have clock in at EXACT time.

We are in the setup stage of our account, and I'm really surprised that an option is given for the volunteer to select the time they checked in!

This is especially critical when it comes to court-ordered Community Service volunteers. We need to track their hours accurately, and do so without having to spend unnecessary time to track their In's and Out's manually. It is open to too many errors.

Thank you ... please consider this change.

6 Votes

Jacqui Henderson-Scott posted over 5 years ago Admin

Hi Christina,

Thank you for sending us this suggestion! We have documented your suggestion, so our development team can consider this for future enhancements. Please let us know if we can help out with anything else!

Have a great weekend!

Jacqui

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Julie Emerine posted over 5 years ago

Yes, we would like this option too for our ReStore volunteers especially!

2 Votes