User Types on My Site

Created by Brittany Crow, Modified on Wed, 21 Feb 2024 at 02:18 PM by Brittany Crow

Main user types with access on my site

Your site has a few different types of users accessing it, including site managers, agency managers, and volunteers. Here's a brief overview of the different roles and their descriptions and abilities:

Role	Description	Abilities
Site Manager	As the site manager, you're the one in full control of the entire site, including: Site-wide branding User information Communication tools Reports	You can: Establish the look and feel of your site through branding, logos, and site colors Manage schedules Create new opportunities Approve programs and opportunities Edit notification templates and send email blasts Access canned reports Add opportunities, qualifications, teams, user groups, users, and more Work from the site manager panel Export important data for reporting Create benchmarks to celebrate your volunteers' achievements
Agency Managers	Agency managers maintain their agency's profile page, and post volunteer Needs and events. They can't make any changes to a site's branding or settings, but they can update information for their agencies.	Agency managers can: Post and manage volunteer Needs Check volunteers in and out for Needs Launch the Check-In Kiosk Track their agency's stats Edit and maintain their agency's profile page Schedule volunteers for Needs ⓘ So you know: Agencies only have access to schedule and communicate with volunteers who have already responded to one of their Agency's Needs in the past.
Volunteer	While anyone can be a volunteer—including the site managers or program facilitators—this generally means any user that wants to volunteer on your site by responding to opportunities and tracking their hours	Volunteers can: Search for volunteer opportunities by date, location, skills, and more Sign up for opportunities individually or as a team Receive system emails View and download their volunteer resume Submit and track their volunteer hours

Other user types

Your site also has the option to assign a site supervisor and user group leader:

Role

Description

Abilities

Site Supervisor

Do you have someone on your site your volunteers need to know about? You can assign a site supervisor! A site supervisor is someone that acts as a good point of contact for your volunteers

They are a point of contact for volunteers
Their name and email appear on the front end of the site
Their information also appears in the FEMA reports

User Group Leader

If you create user groups on your site, then you can assign one of your volunteers in a specific user group as the leader

User group leaders can:

Add and remove User Group members
View total responses and hours attributed to the User Group
View User Group member names and email addresses

Note: A user group leader can perform the same edits to the user group as you can