❖ Heads up! This article is intended for site managers. If you're an agency manager click here.

Most agency managers on your site will manage their own Check-In Kiosk. But if one should ask for assistance, you can always launch the Check-In Kiosk on their behalf! Here we cover: 

• Launching the Check-In Kiosk for an agency
• The volunteer perspective
  • Check-In Kiosk FAQ 
    • Q. Why is my volunteer Need not listed in the kiosk?
    • Q. Why can't I see Needs from other Agencies?
    • Q. Why is my phone number not pulling up my account?
    • Q. What if a volunteer didn't respond to the Need?
    • Q. Can a volunteer complete a qualification at the kiosk?
    • Q. How does a team check in at the kiosk?  
    • Q. What if there are internet issues and we can't launch the kiosk? 

Launching the Check-In Kiosk for an agency

With the Check-in Kiosk, agency managers open an application that allows volunteers to check themselves in by entering their name, phone number, or email address. 

• Volunteers can both check in and check out using the Kiosk. 
• Their hours are automatically attributed to the volunteer once they've checked in. 

To launch the Check-In Kiosk on behalf of an agency: 

1. Go to Volunteerism > Agencies. 

2. Select the Agency Name. 

3. Click Check-In Kiosk. 

ⓘ So you know: Once you launch the kiosk, you're logged out of your account. 

The volunteer perspective

Here's how the volunteer views and uses the Check-In Kiosk to check in and out of Needs:

Check-In Kiosk FAQ 

Use these FAQs about the Check-In Kiosk to help you and your agency managers troubleshoot any issues when using the kiosk to check volunteers in or out of Need: 

Q. Why is my volunteer Need not listed in the kiosk?

Volunteer Needs might not appear in the kiosk for a few reasons: 

• The Need has expired. 
  • If the Need expiration date or shift date has passed it won't appear in the kiosk. 
  • Volunteers can still log hours on their profiles. 
• The Need is scheduled for next week.
  
  • A Need or shift must be scheduled for within the next seven days to appear in the kiosk. 
• The Need doesn't have hours associated with it. 
  • When creating a Need, the Hours field is required. 
    • However, if '0' is entered in that field then the Need won't appear in the kiosk. You or the agency manager can change this by editing the Need. 
• The Need is full. 
  • When a Need has met its capacity, it won't appear in the kiosk. 
  • Volunteers who signed up for the Need can still check in to it. 
• The Need is set to private. 
  • A private Need won't appear in the kiosk unless it's assigned to a user group. 
  • User Group members can sign up for the private Need in the kiosk.
• The volunteer didn't respond to the Need.
  • If the volunteer hasn't already responded to the Need before logging into the Check-In Kiosk, then it won't appear on the main page. 
  • They can click View Other Needs to see those Needs and respond to them. 

ⓘ So you know: Some Needs don't have shifts. 

• These include Needs with duration types of Is Ongoing, Happens On, or Multi-date. 
  • These Needs have unlimited capacity and volunteer spots available. 

Q. Why can't I see Needs from other Agencies?

There's a setting in the Main Settings area that only you, the site manager, can enable so that all Needs from all agencies appear in the Check-In Kiosk. 

• If you haven't checked Yes to this setting, then the only Needs that appear in the Check-In Kiosk are the ones assigned to the agency the kiosk is launched from.  

Q. Why is my phone number not pulling up my account?

First, check that the volunteer's email, name, or number are entered correctly when signing into the kiosk. If they've entered them correctly and the kiosk still doesn't pull up their account, double-check that their profile is complete and that the information they entered matches. 

ⓘ So you know: Their mobile number is the phone number the kiosk recognizes. 

Q. What if a volunteer didn't respond to the Need?

A volunteer can respond to a Need—and check in or out for one—through the Check-In Kiosk. 

• Have them click View Other Needs and then click View Details for the Need they want to check in for. 
• If the Need includes a required qualification, then they must complete it through the site before they can check in at the kiosk.
  • They may have to wait until the qualification is approved before they can finish the check-in process.  

Q. Can a volunteer complete a qualification at the kiosk?

A volunteer can sign a waiver through the kiosk, but they can't complete other qualifications.

• If a volunteer needs to complete a qualification to check in or respond to a Need through the kiosk, then they'll have to complete it through the site. 

Q. How does a team check in at the kiosk?  

If volunteers respond to a Need as a team, then when they go to check in to that Need, they have the option to check in as a team. 

Q. What if there are internet issues and we can't launch the kiosk? 

The kiosk needs internet to launch and function correctly. However, there are a few things you or your agency managers can do if the internet isn't available: 

• See if anyone has a hotspot available or see if a hotspot can be purchased for situations that require one. 
• Discuss a plan B in the event you don't have internet where the Need takes place. 
  • You may want to consider using a sign-in sheet so that those hours can be added later. 
    • Click here for information about adding responses manually for volunteers!
  • Or, you might ask the volunteers to self-check in through the site on their phones if the self-check-in notification is enabled. 
    • You can also direct volunteers to this resource about the Causer app. They can download and check in through the app!