❖ Heads up! This article is intended for Agency Managers. If you're a Site Manager, please click here.
Are you or your volunteers not seeing your agency's Needs in the Check-In Kiosk? There are a few reasons why this might happen. Here are a few things to consider when determining why a Need isn't showing in the kiosk:
- Check to see that the Need hasn't expired.
- If the Need or Need shift date has passed, then the Need doesn't appear in the kiosk.
- Does the volunteer want to add hours for this Need? They can from the Track Hours area of their volunteer profile!
- Remember, you, other Agency Managers, and Site Managers can also add hours on behalf of volunteers if necessary.
- See if the Need occurs within the next week.
- Needs only appear in the kiosk if they're scheduled to occur within the next seven days.
- Does the volunteer want to sign up for something in the future? They can from the Needs area of the site!
- Remember, you, other Agency Managers, and Site Managers can also manually add responses for volunteers.
- Does the Need have hours already associated with it?
- If the Hours field is left blank or if "0" was entered when the Need was created, it won't appear in the kiosk.
- Is the Need full?
- If the Need is at full capacity, it won't be available for sign-up in the kiosk.
ⓘ So you know: If the volunteer already signed up for the Need, they can check in to it.
- Is the Need set to private?
- Private Needs aren't available in the kiosk, unless:
- The private Need is assigned to a user group and the volunteer is a user group member.
- User group members can check in for it with the kiosk.
- The Need appears with a lock icon.
- All other volunteers won't be able to sign up for it.
- Private Needs aren't available in the kiosk, unless:
✏️ Quick tip: If you've checked all of these possibilities and the Needs still aren't showing up in the kiosk, then please reach out to your Site Manager. They can contact us to further troubleshoot the matter.