Communication Preferences: A Guide for Agency Managers

Created by Brittany Crow, Modified on Wed, Jun 26 at 4:29 PM by Brittany Crow

Heads up! This article is intended for Agency Managers. If you're a Site Manager, click here. For volunteers looking for information about updating communication preferences, click here


You and the volunteers in your Agency can update your communication preferences at any time by visiting the Edit Profile area of the site.  Here, we cover: 

So you know: Some sites use language overrides. This means you might see Need in place of Opportunity or Program in place of Agency. Only Site Managers can request language overrides for a site.   


Where are these preferences managed?  

Communication preferences can be updated from your profile. 

1. Click your profile image or initials from the top menu bar and select Edit Profile

2. Scroll to the Data and Communication Settings section and click Manage My Preferences

3. Enable or disable the communications you want to receive. 

4. Click Save My Preferences when you're done! 

✏️ Quick tip: Want to stop receiving all communications and notifications? Click Unsubscribe From All Emails and Notifications


What do these preferences mean? 

TitleDescription
Account ManagementThese are important notifications about your volunteer account and activity.
Confirmations and RemindersThese are reminders and confirmations about volunteer Opportunities you've signed up for.
Email BlastsEmail Blasts are the customized emails that you or other Site Managers have sent out.
Note: These are not site-generated, automated notifications.  
News and RecommendationsThese are recommendations for volunteer Opportunities based on your personal preferences. 
Schedule UpdatesThese are important updates about changes to your schedule, updates about your spot on a waitlist, or important information about your teams. 
Surveys and Thank YousThese are friendly follow-ups and survey requests for activities you've participated in. 


Agency Manager - Activity 

Activity notifications are sent to you, the Agency Manager, when certain triggers take place:

NOTE: Not all sites have the Advanced Events Module (AEM), so this may not be an option under your communication preferences.

TitleDescription
AEM: Notification of Unregistered VolunteerThis is sent when a user unregisters from one of your Needs in Advanced Events. 
AEM: Notification of Need ResponseThis is sent when a need you've posted in Advanced Events receives a volunteer response. 
Notification of Unregistered Event AttendeeThis message is sent when a user unregisters for an event.  
Event RSVP Notice to AgencyThis message notifies an event owner when a user has RSVP'd to the event. 
Notification of Need ResponseThis is sent when a volunteer responds to an Agency's Need. 
Notification of Unregistered VolunteerThis is sent when a volunteer unregisters from an Agency Need. 
Agency Need DeniedThis is sent when a Site Manager denies an Agency's submitted Need.  
AEM: Invitation to AgenciesThis is sent when a Site Manager sends an Advanced-Event invitation to selected Agencies. 


Agency Manager - Tasks

Here are the notifications that fall under Tasks for Agency Managers: 

TitleDescription
Pending Hours Notification for AgencyThis is sent when you have volunteer hours waiting for review. 
Agency Manager's Weekly DigestThis is sent weekly to let you know of any expiring Needs, upcoming Needs, or pending hours. 
Agency Incomplete NotificationThis is sent when you haven't completed your Agency's basic profile. 


Agency Manager - Updates

Here are the notifications that fall under Updates for Agency Managers:  

TitleDescription
Registration Closed MessageThis goes out on the day that a Need's registration closes. 
Note: If you have multiple Needs that share the same registration close date, then you receive individual emails for each Need. 
Ongoing Need NotificationThis is sent 90 days after an ongoing Need has been updated. 
Agency Need Happens on Notification This is sent seven days before and one day before a Need is scheduled to occur. 
Agency Need Expiration NotificationThis is sent seven days before and one day before a Need expires.