❖ Heads up! This article is intended for agency managers. If you're a site manager, click here.
After you've registered your agency on a volunteer site, you need to set up your agency's profile page. The agency profile page is where you can share important details about your agency, like:
- A mission statement
- The agency's impact on the community
- Your agency's goals
- Important contact information
- Hours of operation
- Available Needs or Events that volunteers can respond to
- What causes your agency is associated with
- Links to important information or educational resources for your volunteers
This is also where you can include your agency's own branding or images. In this article, we cover:
Creating an attention-grabbing profile
You want to create an attention-grabbing profile page to promote volunteer engagement with your agency's posted Needs. This can be as simple as sharing your agency's mission statement and goals or personalizing the profile page with your own branding and images! Here's an example agency profile page to give you an idea of the look and feel:
Writing descriptions
There are two description fields for you to complete when setting up your profile page.
- Who We Are: Answer important questions here like:
- What's your agency's name?
- What's your agency's mission?
- What's your agency's impact or goals?
- What We Do: Share the kind of work you do in the community here like:
- What kind of roles or Needs does your agency post the most?
- What can volunteers expect to do when volunteering for a Need with your agency?
- How do you reach your goals?
- How has your work impacted the community?
- What benefits will volunteers come away with after volunteering with your agency?
ⓘ So you know: You don't have to answer all of these, but you want to be sure and capture what it is your agency does and what your agency expects from your volunteers. You also want volunteers to know what they can expect to do for your agency and how their contributions positively impact the community!
✏️ Quick tip: Consider including mixed media on your profile page! This can be embedded videos or links to videos and images to break up text so that it's easier for your volunteers to read and digest!
❖ Heads up! Your editing tool may look different from this one.
- This is where you share with the community who you are and what you do. You can share as much or as little information as you'd like here.
- But remember, this is the first impression volunteers have of your agency on the volunteer site.
- Have fun with this and really showcase why they should be a part of the great work your agency does for the community!
- Plus, you can personalize the descriptions with images, links to videos or other sites, and the text editor!
The text editor
With the text editor you can change your font color, size, and style! You can also add images, links, tables, and more! The text editor runs on HTML, so if you have a bit of basic coding skills in your pocket, you could really beef up this description area. If you don't, no worries! The basic features can also help you create an eye-catching description for your agency's profile page. Here are the different tool buttons available in the text editor:
❖ Heads up! Your editing tool may look different from this one.
✏️ Quick tip: Remember, you can always take a look to see what your profile page looks like as you are editing it. Don't like something? Just return to the Edit tab and keep adjusting it!
| Tool Buttons | Descriptions |
|---|---|
 | These are your "Whoops!" buttons! Undo and Redo. Don't worry if you make a mistake, you can undo it! Didn't mean to undo something? You can redo it! |
 | These are Cut, Copy, and Paste. Use these to edit your work, copy content, or paste it wherever you need! |
 | This opens the HTML source code. Here you can embed videos or other pieces of content using HTML coding. ⓘ So you know: Videos from some platforms may not be compatible when you try to embed them. This results in a broken link that won't play on the front end of the site. YouTube and Vimeo are a safe bet! |
 | Want to insert a table? This button lets you insert a button and edit the cells, rows, and columns as necessary. This can be a great way to share an example volunteer schedule, post your impact in a table, or whatever you need a table display content for! |
 | You can play with the formatting of your text by decreasing or increasing your indent with these buttons! |
 | Just like with the Decrease and Increase Indent buttons, you can also play with the alignment of your images, videos, and text! |
 | Bullet points are a great way to break up your text or to list important items! Use the Bullet Points or Numbered List buttons to start organizing your text! |
 | Want to section off your description into segments of information? Use the Horizontal Line button! |
 | Personalize your profile page's description with your logo, banners, or images with the Insert/Edit Image button! |
 | Do you want to create headlines for the different sections of your profile page's description? You can use the dropdown here to choose what font size works best for you! |
 | You can use these buttons to bold text so that it pops! Or, you can italicize or underline something to make it stand out from the rest. Want to have fun playing with words to build hype? You can strikethrough a line of text and replace it with something better to build excitement!  |
 | Play with colors! You can change your Text Color or Background Color and make words stand out in your description! ✅ Best Practice: You may want to review what the Web Content Accessibility Guidelines (WCAG) and Voluntary Product Accessibility Template (VPAT) say about the use of colors on your site. This can help make a decision that's accessible to all users who visit your agency's profile page! |
 | Do you want to share links to important documents, online videos, training resources, etc.? You can with the Insert/Edit Link button! Need to remove it? Just highlight the link and click Remove Link! |
How to add or update your logo
You can add or update your logo at any time from the Edit tab!
1. Go to My Agency.
2. Click the Edit tab.
3. Go to Agency Logo. 
Adding a logo
Adding your first agency logo? Yay! We can't wait to see your awesome branding and personalization!
1. Under Agency Logo on the Edit tab, click Upload Logo.
2. Select the file you wish to upload and click Open.
✅ Best Practice: Make sure your logo is 540 pixels x 540 pixels for best results!
3. From here you can either:
- Crop your logo
- Click Save Agency Logo after cropping
- Click Skip Crop and Save if you don't want to crop the image
How to remove a logo
If you need to update a logo, you can always remove the current one and follow the steps for adding a new one. Just click Remove beside the Upload Logo button. 
How to add or edit images
After you have registered your agency on a site, you can the go back and personalize it with images! Just scroll to the bottom of the Edit Agency page and click Add New Photo or you can drag and drop your image files to upload them. Be sure to refresh your page to see your newly added images! 
How to edit your profile page
You can make updates to your agency's profile page at anytime! Need to update a contact number? Do you want to remove or add images, change the content of your descriptions, or even update your office hours? You can do all of this from the Edit Agency page!
1. Go to My Agency.
2. Click Edit.
3. Make all necessary changes.
4. Be sure to click an Update button to save those changes! 
How to change the primary agency manager
You can always add or remove agency managers from your agency and change who the primary is. The only difference between primary and secondary agency managers is that primary agency managers can add/remove additional agency managers. Other than that, your access is the same!
ⓘ So you know: You must add another user as an agency manager before making them the primary. Once you've made someone else the primary, you can no longer edit agency managers.
How to add a new agency manager
To get started:
1. Go to My Agency.
2. Click Edit.
3. Under Agency Managers, type the name or email address of the user you want to add as an agency manager. 
ⓘ So you know: The user must have a registered account to be added here.
How to make another agency manager the primary
To get started:
1. Go to My Agency.
2. Click Edit.
3. Under Agency Managers, click the star by the person you want to make the new primary.
- Once you do this, you no longer have access to edit this area of the site for your agency.
4. A popup appears asking you to confirm your actions.
- The new primary agency manager now appears with a star by their name.
✏️ Quick tip: Need to undo this change? You can either have the new primary reassign you as the primary or contact your site manager for help.
How to remove an agency manager
Need to remove an agency manager? You can right from the Edit Agency page!
1. Go to My Agency.
2. Click Edit.
3. Under Agency Managers, click the X beside the name of the person you want to remove.
4. A popup appears asking you to confirm your action.
- You can always follow the steps to re-assign someone as the agency manager if this was done in error.
