❖ Heads up! This article is intended for Site Managers. If you're an Agency Manager, click here.
Your Agencies are busy creating wonderful needs for volunteers to respond to. You'll want to make sure that your Agencies can add causes to their profiles that match their mission! In this article, we're going to cover custom Causes that you can create to align with the Agencies who join your site. We'll go over:
Why create custom causes for Agencies?
Creating custom causes is a great way to highlight what kind of impact your Agencies have on the community and establish the Agency's mission or purpose. Your volunteers can see what causes your Agencies are aligned with and match them with their own.
ⓘ So you know:
- Your site comes with 16 default causes.
- You can create custom causes if you don't want to use the default ones.
- If you'd like more than the 16 default causes, please email us to discuss changing the number of allowed causes on your site!
What are custom causes?
Custom causes are the causes you create and align with your Agencies. We provide 16 default causes with your site that you can choose from, or you can create your own. Causes depend on your Agencies and how they'll cater to your community. For example:
- If you have an Agency that manages a food pantry in your community, you might want to include Basic Needs as one of your causes.
- Basic Needs is one of the default causes that you can choose from:
- Maybe you have an Agency that manages an after-school tutoring program—you can create a custom cause for Tutoring.
- Let's say you have an Agency that offers assistance to animal shelters—you can create a custom case for Animal Welfare.
- These are just a few examples of what you can do with custom causes. Feel free to make them fit the Agencies that are joining your site!
✏️ Quick tip: Want more than 16 causes? Contact us to discuss making this change.
How to create custom causes
To create custom causes:
1. Go to Settings from your Site Manager panel.
2. Click Causes.
3. De-select any of the causes you don't want to include from the default causes list by clicking on the check box beside it under the Active column. 
4. In the empty field beside the Add New Cause button, type the new custom cause you'd like to add. 
5. Select Add New Cause. 
6. Now, you're ready to customize your custom causes! 
- You can change the colors if you know the hex code for the color you want to use or you can select a color:
- You can also select an icon for your cause by selecting the Pick an Icon button which will open a pop-up for you to choose from:
FAQ
- Can I add my own colors and icons to default causes?
- You can add colors and icons to custom causes with the color selector and Pick an Icon button, but not the default ones; however, there is a workaround. You can deselect one of the default causes and create a new one with the same title. Once you've added it, you can then go through the process of selecting a different color and icon for it.
- Can I upload my own icons?
- No, but you do have a list of over 180 icons to choose from!
- What happens if I don't add my colors and icons to custom causes?
- If you don't add any colors or icons, then the custom causes will appear blank like so:
- How do I get rid of causes?
- You can remove causes by deselecting them and adding your own.
- If you don't want them on your site at all, just reach out to our Customer Experience team and we'll be happy to help!